Q: What kind of knot do you use for the bracelets?
A: It is a Carrick Bend knot that I tie with double strands of line. Beyond its great functionality for securely joining two lines, the knot also has some cool history. The knots pattern is seen in relief in the Elizabethan era plasterwork of Ormonde Castle in Carrick-on-Suir, so clearly I am not (no pun intended) the first one to recognize its beauty.
Q: What are your clasps made from?
A: I have literally searched the world to find the highest quality clasps available. Both of these unique magnetic clasps are very well made, and free of lead and zinc. Both are durable stainless steel with silver and brass plating.
Q: What if I want a color or color combination that isn't listed on the site?
A: I would love to make it for you! Right now I have over 30 different colors of cord. As you can imagine, that makes it really hard to list all the possible combinations! If you send me an email - firstname.lastname@example.org - and describe what you want, I’ll put it together. If you don’t like it, we’ll keep trying until you do.
Q: What if I order a bracelet and it doesn't fit?
A: Just send it back and we will get you one that fits.
Q: Can I wear my bracelet in the water?
A: It's fine to wear your bracelet in the water, but we recommend moderation. Long term exposure to salt water may eventually cause some minor color fading of the cord and possible erosion on the clasp.
Q: How can I keep my clasp shiny?
A: Natural wear and regular contact with your skin can cause some minor tarnish to the clasp. Jewelry polishes work great, but can be expensive. I'll let you in on a little secret that is probably already in your house = toothpaste. Yep, just rub some toothpaste on the clasp, rinse it off, and your clasp will be as good as new!
Q: Do you guarantee your products?
A: Absolutely! We want our customers to be 100% satisfied! If you have any problems, let us know and we will make things right. As LL Bean has said for years, “there are two rules to customer service: 1 - the customer is always right, and 2 - if the customer is wrong, go back to rule number 1!"
Q: Do you have other products?
A: Not yet, but some are coming soon. I have lots of ideas and look forward to adding them to the website soon.
Q: Is Brewster a good dog?
A: He's the best! A bit of a goof, but I sure love him!